Refund and cancellation policy

Free trial

• Your first monthly subscription starts with a 7-day free trial. A card is required to start it.
• Cancel any time before the trial ends in Settings → Billing and you are never charged.
• If you don't cancel, the card is charged on day 8 and every month after that.

Monthly subscriptions

• Cancel at any time in Settings → Billing (the Stripe billing portal). No email or call needed.
• Your plan keeps working until the end of the month you've already paid for, then ends. Your data stays; you can export it or delete the workspace in Settings → Data.
• We don't refund partial months, unused senders or unused leads, unless the law requires it.
• We do refund duplicate charges and billing errors, and fees prepaid for the remaining period if we end your subscription without cause or make a change that materially reduces your plan (terms, sections 13 and 20).

Add-ons

Monthly add-ons, such as extra LinkedIn accounts on a lifetime licence, follow the same rules as monthly subscriptions: cancel any time, they run to the end of the paid month, no partial refunds. Cancelling an add-on keeps its extra accounts until the end of the paid month and never affects the licence; senders beyond what remains are then paused, never deleted.

AppSumo lifetime licences

• Licences bought on AppSumo are refunded by AppSumo, under its refund policy (currently 60 days from purchase). Ask for it in your AppSumo account; we can't issue those refunds ourselves.
• When AppSumo refunds a licence, it is deactivated and the workspace has no plan. Your data stays until you delete the workspace.

Need help?

Write to {{CONTACT_EMAIL}} with your workspace name and we will sort it out.